University Canada West · Hospitality & Restaurants · Aug - Oct 2024
Food-Service Digital Transformation Research
Research co-author
Published research and a phased implementation roadmap for food-service operations.
01 / Situation
A Vancouver food-services company faced operational inefficiencies and technology-adoption challenges. The study examined those needs and proposed a phased transformation roadmap.
02 / Task
Analyze operational needs and propose a structured approach to digital transformation and adoption.
03 / Action
- 01
Co-authored a published study of operational inefficiencies and technology adoption.
- 02
Analyzed the business-process and implementation-planning implications for a Vancouver food-services company.
- 03
Proposed a phased roadmap covering solution planning, UAT, employee training, deployment and post-implementation support.
- 04
Applied Agile and ADKAR concepts to implementation and change planning.
04 / Result
Co-authored published research
Phased implementation roadmap
UAT and employee-training plan
Agile and ADKAR adoption approach